CUSTOMER OPERATIONS
Helpful answers. A human when it matters.
Give customers clear answers about products, shipping, and policies. Escalate uncertainty and keep sensitive actions in human hands.
USE CASE 01
Customer Operations
Answer product and shipping questions from approved documents. Review uncertain answers.
Choose a templateUSE CASE 02
Internal Knowledge
Find relevant policy and process information with source references.
Choose a templateUSE CASE 03
Content Operations
Draft from approved brand information; keep publication with a person.
Choose a templateA practical first workflow
A customer asks about delivery. The agent retrieves the shipping policy, prepares an answer when a model is configured, and records the result. Refunds, order modifications, and outbound messages are not enabled.
Current support: private studio testing and text knowledge retrieval. Embedded customer chat and external business connectors are planned.
Create a focused agent